My kit has damaged items

The following information will hopefully assist you with your question regarding Your Kit. However, if for whatever reason the information presented below does not help, and you still require assistance, if you scroll all the way to the bottom of this page you will see you have the ability to lodge a service request. When lodging a request please try to include as much information as possible! The better you describe your issue, the better our tutor team will be able to assist you. Thank you.

We’re sorry to hear you have damaged items in your kit. To get a replacement kit we will require visual evidence of the damaged items.

Please use the form below to attach an image of the broken item(s), a description of the damage and specify the course the kit was for.

We will then be in touch within 48 hours to organise your replacement item(s)/kit for you.

Some of my items arrived frozen

Please be advised that during extreme weather conditions, some of the liquid based products may arrive frozen. Whilst we take additional precautions to prevent this from occurring, this can happen. Please sit the unopened items in warm water until they defrost, then shake the product afterwards and you should see them return to normal.

Service request

Haven’t found the answers you’re looking for? Tell us more about your question and one of our staff will get in touch. Please keep an eye on your email, including your spam/junk folders.

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Are you a Canadian Beauty School student?*

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Name*

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Course name*

Assignment enquiry type*

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Kit enquiry type*

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Please tell us which kind of advice you are looking for:*

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Cooling-off period status*

Assignment name or number:*

Please enter the name or number of the assignment, you would like assistance with

Please include a photo of all the items you received in the kit, with all products unpacked and the labels facing up.

Please include an image of the broken item(s).

Please include an image of the kit and items*

Accepted file types: jpg, jpeg, png, gif.

Tell us more about your login issue*

Please give us more details about your issues with logging in.

Tell us more about your assignment issue*

Please let us know which part of the assignment you are struggling with and we will contact you to help as soon as possible.

Please tell us about which area of the course you are struggling with*

Please tell us about which area of the course you are struggling with. Try to reference the specific section or unit.

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Please tell us a bit more about why you would like to cancel your course below.

Tell us more about why you would like additional time*

Let us know how much additional time you need and why and we will get back to you shortly.

Tell us more about your kit issue*

Please provide more details about your kit issue.

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If you have any specific requests for your proof of enrolment please provide them here.

Tell us about your aspirations*

If you’ve completed your course and you’re wondering what to do next, give us some more information and we will get in touch.

Let us know what you need help with*

Give us as much detail as possible so we can help you as best we can.

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Please ensure you receive a confirmation email with your support ticket number. If you do not receive a confirmation email, please check that you have completed all the required fields in your submission.

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