Kit delivery issues

The following information will hopefully assist you with your question regarding Your Kit. However, if for whatever reason the information presented below does not help, and you still require assistance, if you scroll all the way to the bottom of this page you will see you have the ability to lodge a service request. When lodging a request please try to include as much information as possible! The better you describe your issue, the better our tutor team will be able to assist you. Thank you.

My kit has been held in customs

Unfortunately, sometimes kits may be held at customs or returned to the sender if not received. If this is the case, please contact our kit support team with the service request booking form below and attach the relevant documentation received. We will endeavour to investigate this and resolve any issues as soon as possible.

Service request

Haven’t found the answers you’re looking for? Tell us more about your question and one of our staff will get in touch. Please keep an eye on your email, including your spam/junk folders.

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Are you an Canadian Beauty School student?*

Yes

Name*

First Last

Email*

Phone*

Topics*

How can we help?*

Assignment enquiry type*

Verify postal address*

City*

Province*

Postal Code*

Country*

Please select reason for cancellation*

Assignment number*

Please enter the number of the assignment, you would like assistance with

Please include a photo of all the items you received in the kit, with all products unpacked and the labels facing up.

Please include an image of the broken item(s).

Please include an image of the kit and items*

Accepted file types: jpg, gif, png, pdf, pjeg, Max. file size: 128 MB.

Supporting documentation

Accepted file types: jpg, gif, png, pdf, pjeg, Max. file size: 128 MB.

What course do you want to change from?*

What course do you want to change to?*

Requested course due date*

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Message*

Please ensure you receive a confirmation email with your support ticket number. If you do not receive a confirmation email, please check that you have completed all the required fields in your submission.

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