My kit has missing items

The following information will hopefully assist you with your question regarding Your Kit. However, if for whatever reason the information presented below does not help, and you still require assistance, if you scroll all the way to the bottom of this page you will see you have the ability to lodge a service request. When lodging a request please try to include as much information as possible! The better you describe your issue, the better our tutor team will be able to assist you. Thank you.

All of our kits are checked thoroughly by our suppliers before they’re dispatched. It’s only on a very rare occasion that an item will be missing. Please make certain by checking your kit that you’re indeed missing an item. If you are adamant that your kit is missing something, please proceed with logging a support request below.

Please include a photo of all the items you received in the kit, with all products unpacked and the labels facing up.

Flammable Items

If your kit has flammable items, such as isopropyl alcohol and acetone, these will arrive in a separate package due to shipping restrictions. If you have not received these items within 2 weeks of your initial kit delivery, please reach out to us using the service request booking form below.

Service request

Haven’t found the answers you’re looking for? Tell us more about your question and one of our staff will get in touch. Please keep an eye on your email, including your spam/junk folders.

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Are you an Canadian Beauty School student?*

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Name*

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Assignment number*

Please enter the number of the assignment, you would like assistance with

Please include a photo of all the items you received in the kit, with all products unpacked and the labels facing up.

Please include an image of the broken item(s).

Please include an image of the kit and items*

Accepted file types: jpg, gif, png, pdf, pjeg, Max. file size: 128 MB.

Supporting documentation

Accepted file types: jpg, gif, png, pdf, pjeg, Max. file size: 128 MB.

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