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I have a general question about my payment plan

The following information will hopefully assist you with your question regarding Your Payment Plan. However, if for whatever reason the information presented below does not help, and you still require assistance, if you scroll all the way to the bottom of this page you will see you have the ability to lodge a service request. When lodging a request please try to include as much information as possible! The better you describe your issue, the better our tutor team will be able to assist you. Thank you.

Our business utilises a number of different payment methods and payment plan providers in order to find the most affordable option for each of our students.

Find your payment provider

Go to the email address you used to register for your course and search your inbox for one of the following names:

  • Affirm
  • Stripe

Once you’ve located the email from your payment provider, please contact them via the details within that email. Your provider will have provided you with a unique customer reference number, please have this on hand when contacting them.

For privacy reasons, we (the education provider) do not have access to all of your financial information so if you have any questions please contact your provider directly and they will be able to assist.

Still can’t find your details?

If you’re unable to locate your payment provider email with all the relevant details and contact information. Please use the form below to submit a payment enquiry and we will endeavour to assist.

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